Patrick D. Schumacher
Sr. User Experience Designer

patrick.d.schumacher@gmail.com
SchuTheUX.com 
678.595.6944

Introduction
I want to create valuable, innovative, and provable product experiences for customers. I believe that no recommendation is better than having an extraordinary experience with a product. I want to understand and empower customers to invest in brands that they believe in and instill trust in the companies that make the products that they enjoy. I believe that the best way to accomplish this is to engage with users regularly and aligning their needs with the company’s needs, to create the best available solution.

Work Experience

Sr. User Experience Designer, Enterprise User Experience – The Home Depot - 2016-Current
* Full-time, matrixed team member with ~1 year rotations to different areas of the business.
* Received 39 Personal Achievement Awards (Homer Awards) for business-wide efforts, as well as a BiT (Best in Technology) Award in July 2020 
* Event Facilitation and Planning - Product kick-off; Research, synthesis, & ideation; Usability and interface creation and demonstration, Product team alignment
* Received 39 Personal Achievement Awards (Homer Awards) for business-wide efforts & BiT (Best in Technology) Award in July 2021
* Payments - Launched tokenized, secure solution for customer payments; Reduced Pro desk wait times, rapidly prototyped within one week; Designed remote associate PIN pad workflow
* Human Resources - Created travel plan for 14 partners to 20 sites within a week of news of an impending Covid-19 shutdown that supported product development throughout 2020; Released Emergency Sick Leave Hours. Reduced call-center volume and duration by 40% of call center traffic in the first month of release with single form solution?
* Supply Chain - Reduced order complexity of cross-transfers and increased the throughput of flatbed transfers to our Flatbed Distribution Centers?
* Finance - Updated 13-year-old “green-screen” tool to a modern UI, reduced onboarding and time-on-task; Creation of EUX (Enterprise User Experience) design standard templates and libraries
* Password Project Team - Removed 85,000, 30-minute calls annually to remote password assistance with one month of design & development

IT Graphics Coordinator – 2009-2016
* Graphic design and planning responsibilities covering the communications needs of the entire Technology organization (approx. 5,000 associates). 
* Created and facilitated C-suite-level corporate presentations with branding and collateral efforts
* Development of the Technology Digital Asset Library, consisting of ~23,000 communication assets including reusable logos, photos & illustrations
* Layout and Design of the 80+ icons for the Store PC Menu (associate-facing) to simplify the identification of associate tools
* Produced and distributed the “IT Update” newsletter, reaching over 1,000 Technology associates monthly
* Provided layout and conceptual graphics for each article.
* Planned multiple photoshoots and event photos

Previous Relevant Roles

* 2006-2009 – Art Director – The Titan Agency – Atlanta, GA
* 2005-2006 – Production Supervisor – Sign-a-Rama – Sandy Springs, GA
* 2003-2004 – Publications Specialist, University Housing Dept. The University of South Carolina – Columbia, SC

Education

* 2016 – General Assembly, User Experience Design Immersive Course – Atlanta, GA
	o “Service Bar” concept – Presented to business stakeholders
	o Conducted interviews/usability testing sessions to enhance product direction
* 2000-2004 – University of South Carolina – Columbia, SC
	o B.A. Liberal Arts [Focus: Graphic Design], Art Studio
	o Activities: AIGA-USC Founding Student Member, Sigma Phi Epsilon; Chaplain, Men’s Rugby Team, Resident Advisor

Tools, Techniques & Training

EXPERIENCE CREATION TOOLS
* Adobe Creative Suite
* Figma
* Sketch
* InVision Studio
* Axure RP
* Google Analytics
* Google Tag Manager

DESIGN METHODOLOGIES
* Lean UX
* Agile Development
* Metrics Monitoring & Analysis
* User Interviews
* Contextual Inquiry
* Empathy Mapping
* Storyboards
* Journey Maps
* Design Review
* Information Architecture
* Many, Many more

TRANSFERRABLE SKILLS
* Action Oriented
* Communicative
* Collaborative
* Strategic
* Critical Thinker
* Empathetic
* Curious
* Manages Ambiguity
* Writing
* Research & Analysis
* Customer Service

BUSINESS TOOLS
* Microsoft Office Suite
* Video Collaboration (i.e. Teams, GoToMeeting)
* Ideation (Miro, Trello)
* Cloud Storage (SharePoint, OneDrive)
* Email Marketing (MailChimp)
* Scheduling (Calendly)
* Survey Creation (SurveyMonkey)

PRODUCT MANAGEMENT
* Jira
* Pivotal Tracker
* Stakeholder Management
* Roadmapping
* Vision Mapping (OKRs)
* Strategic Discovery
* SWOT Analysis
* Data Analysis
* Prioritization

HOBBIES
* Movies
* Music
* Illustration
* Layout & Visual Design
* Photography
* Drone Videography
* Iconography
* Mythology
* Psychology