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PATRICK SCHUMACHER

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SR. USER EXPERIENCE DESIGNER - THE HOME DEPOT

Full-time, matrixed team member with ~1 year rotations to different areas of the business.

• Event facilitation and planning - Product kick-off; Research, synthesis, & ideation; Usability and interface creation and demonstration, Product team alignment

• Received 39 Personal Achievement Awards (Homer Awards) for business-wide efforts & BiT (Best in Technology) Award in July 2020

• Payments - Implemented tokenized secure solution for customer payments on blinds.com​; Validated a solution to reduce Pro desk wait times, rapidly prototyped within one week; Designed remote associate PIN pad workflow

• Human Resources - Created travel plan for 14 partners to visit 20 sites and 50 associates. Pivoted plan within a week of news of an impending Covid-19 shutdown to complete research within the Southeast region that supported product development throughout 2020, Released Emergency Sick Leave Request Tool. Reduced call-center volume and duration by 40% of call center traffic in the first month of release with single form solution​

• Supply Chain - Reduced order complexity of cross-transfers and increased the throughput of flatbed transfers to our Flatbed Distribution Centers​

• Finance - Transfer Invoice Matching Tool – Updated 13-year old “green-screen” tool to a modern user interface, reducing onboarding and time-on-task for associates; Creation and implementation of EUX (Enterprise User Experience) design standard templates and libraries

• Unique Project Team - Password Reset Tool - Removed 85,000, 30 minute calls anually to remote password assistance with one month of design & development.

IT GRAPHICS COORDINATOR - THE HOME DEPOT

Full-time associate with graphic design and planning responsibilities covering the communications needs of the entire Technology organization (approx. 5,000 associates). 

• Created and facilitated corporate presentations with branding and collateral efforts

• Development of the Technology Digital Asset Library, consisting of ~23,000 communication assets including logos, photos & illustrations

• Layout and Design of the 80+ icons for the Store PC Menu (associate-facing) to simplify the identification of associate tools

• Produced and distributed the “IT Update” newsletter, reaching over 1,000 Technology associates monthly

  • Provided layout and conceptual graphics for each article.

  • Generated multiple photoshoots and event photos to elaborate on story concepts

• Ideation, branding, and implementation of the BiT (Best in Technology) Awards in 2016

• Establish department-wide visual guidelines and oversaw the creative direction of technology communication efforts

• Concepted and implemented over 30 internal brands within the IT organization to increase product and team visibility

PREVIOUS RELEVANT ROLES

• 2006-2009 – Art Director – The Titan Agency – Atlanta, GA

• 2005-2006 – Production Supervisor – Sign-a-Rama – Sandy Springs, GA

• 2003-2005 – Publications Specialist, University Housing Dept. The University of South Carolina – Columbia, SC